Terms of Service

1. Who these terms are between

Automation ("the Service", "the platform") is operated by Insource Inc Pvt. Ltd. ("we", "us", "our"), a private limited company incorporated in Nepal on 14 September 2022 under the Companies Act, 2063, registration number 299184/079/080, with its registered office at Buddhanagar, Kathmandu, Nepal.

These terms apply to the organisation that opens an account, whether a consultancy, an institute or any other office. We call that organisation "you" or "the Customer". They also apply to every person you invite into your workspace, whom we call "Users".

By opening an account, accepting an invitation, or using the Service, you agree to these terms. If you are agreeing on behalf of an organisation, you confirm you are authorised to bind it.

If you already held an account before 16 September 2026, these terms apply to you from that date as the update to the agreement you originally accepted when you signed up. Continuing to use the Service after that date is your acceptance of this version, in the same way accepting a later revision under section 17 would be.

2. Accounts and access

Accounts are created by invitation. A project manager invites a person by email address; that person sets their own password and registers a mobile number before they can sign in.

Access to the platform is protected by a password and a one-time code sent to the mobile number or email address on the account. You are responsible for keeping credentials confidential and for every action taken under your Users' accounts.

Tell us promptly if you believe an account has been compromised. You can end active sessions yourself from the profile panel, and a project manager can remove a User's access at any time.

Accounts are for named individuals. Sharing one login between several people defeats the audit trail the platform keeps and is not permitted.

3. Your data stays yours

Everything you put into the platform is called "Customer Data" and remains yours. That covers client and student records, documents, uploaded files, accounting entries, attendance, emails synced from your own mailbox, and anything else you enter. We claim no ownership of it.

We process Customer Data only to run the Service for you: to store and display it, to generate the documents and reports you ask for, to send the messages you send, and to support you when you ask for help. We do not sell it, and we do not use it to advertise to anyone.

Our Privacy Policy explains how personal information is handled, including the sub-processors involved in delivering the Service.

Where your records contain personal information about other people, such as students, clients, visitors and staff, you are the controller of that information and we act on your instructions. You are responsible for having a lawful basis to collect and use it.

4. Acceptable use

Automation is a tool. What is done with it is done by you, and the responsibility for it is yours alone. The following are prohibited absolutely, and a breach of any of them is a material breach of this agreement.

4.1 Unlawful use

You must not use the Service to:

• commit, plan, assist or conceal any criminal offence, or anything unlawful under the laws of Nepal or of any country whose law applies to you or to the people in your records;
• produce, alter, store or transmit forged, falsified or fraudulently obtained documents of any kind, including academic certificates, transcripts, bank statements, sponsorship or financial records, passports, visas, identity documents, letters of offer or admission, and any supporting document submitted to an embassy, immigration authority, educational institution or government body;
• make any false or misleading statement to an embassy, immigration authority, educational institution, regulator or government body, or help anyone else to do so;
• deceive, defraud or mislead students, clients, applicants or their families, including about fees, admission prospects, visa outcomes or the services you provide;
• facilitate human trafficking, illegal recruitment, bonded or forced labour, or illegal migration in any form;
• launder money, evade tax, or falsify accounting records;
• collect, hold or disclose personal information without a lawful basis, or in breach of a duty you owe to the person it concerns; or
• store or transmit material that is obscene, that sexually exploits or endangers a child, or that incites violence or hatred.

4.2 Misuse of the platform

You must not:

• upload malware, or anything designed to damage, disable or interfere with the platform or another user;
• attempt to access another organisation's workspace, another user's account, or any part of the system you have not been granted access to;
• probe, scan, penetration-test or load-test the platform without our prior written permission;
• copy, decompile, reverse engineer or attempt to derive the source code of the platform;
• work around plan limits, access controls, rate limits or verification steps;
• resell, sublicense, rent or provide the Service to a third party as though it were your own;
• share a login between people, or let anyone use the Service under an account that is not theirs; or
• use automated means to extract data from the platform at scale, except through interfaces we provide for that purpose.

4.3 Messaging

You must not use the Service to:

• send unsolicited bulk email or SMS, or any message the recipient has not consented to receive where consent is required;
• send messages that misrepresent who they are from, or that impersonate another person or organisation; or
• continue messaging anyone who has asked you to stop.

4.4 If you breach this section

We may suspend or terminate access immediately and without notice, retain records as evidence, and report the matter to the police or any other competent authority. We are not obliged to warn you first where we reasonably believe a serious offence is involved, and we may comply with any lawful order or request for information without notifying you if the law prevents us from doing so.

Suspension or termination under this section does not entitle you to a refund, and does not limit any other remedy available to us, including under section 16, which makes you responsible for the consequences.

4.5 Reporting a vulnerability

If you find a security vulnerability, report it to us at [email protected] rather than acting on it. We will not pursue anyone who reports an issue responsibly, does not access or alter data that is not theirs, and gives us reasonable time to fix it before disclosing it.

5. What you are responsible for

• Accuracy. The platform stores and formats what you enter. Documents generated from your templates, financial statements and reports reflect your own data and settings, and you should check them before relying on or issuing them.
• Who can see what. Roles, permissions and field access are yours to configure. Review them when someone's job changes, and remove access when a person leaves.
• Share links. Links you generate to share files can be opened by anyone holding the link. Set expiry dates and revoke links you no longer need.
• Connected mailboxes. If you connect your own email account, you are responsible for that account and for the messages sent through it.
• Your own copies. We keep backups for our own continuity, but these are not a substitute for your records management. Export what matters to you.

6. Subscriptions, limits and payment

Your plan sets limits such as the number of Users and projects. The platform enforces these: once a limit is reached, further invitations are declined until you upgrade or free up space.

Fees, the billing period and any taxes are those quoted to you when you subscribe. Unless we agree otherwise in writing, fees are payable in advance and are not refundable for a period already begun.

We may change our prices. If a change affects you, we will tell you before it applies to your next billing period, and you may choose not to renew.

7. Email, SMS and messaging

The platform can send email and SMS on your behalf, individually or in bulk. You are the sender of those messages. You must have the recipient's consent where the law requires it, identify yourself honestly, and honour opt-out requests.

Message delivery depends on telecom operators and mail providers outside our control. We cannot guarantee that a given message arrives, or arrives at a particular time.

We may apply sending limits to protect the platform and its sending reputation, and we may decline to send messages that appear to breach section 4.

8. AI-assisted features

Some features use third-party AI models to summarise documents, extract information, or draft text. Where you use these, the content you submit to that feature is sent to the model provider so it can produce a result.

AI output can be wrong, incomplete or misleading. Treat it as a draft to review, never as a final answer, and never as professional advice. You remain responsible for anything you act on or send out.

Our Privacy Policy lists the AI providers currently in use. If you would rather not have these features available in your workspace, contact us.

9. Availability and support

We aim to keep the Service available continuously, but we do not promise uninterrupted access. Planned maintenance is announced in advance where we reasonably can. Unplanned outages, and interruptions caused by networks, hosting providers or telecom operators, can happen.

Support is provided by email during business hours in Nepal. If we have agreed a specific service level with you in writing, that agreement takes precedence over this section.

10. Our intellectual property

The platform itself belongs to us and to our licensors. That includes its software, design, documentation and the Automation name and logo. These terms give you a non-exclusive, non-transferable right to use the Service for your own business while your subscription is active, and nothing more.

You may not copy, decompile or reverse engineer the platform, or create a derivative work from it, except to the extent the law says you may regardless of this restriction.

If you send us feedback or a suggestion, we may use it to improve the Service without owing you anything for it.

11. Confidentiality

Each of us may learn confidential information about the other. We will each use it only for the purposes of this agreement, protect it with at least reasonable care, and not disclose it except to people who need it and are themselves bound to keep it confidential.

This does not apply to information that is already public, that was already known without a duty of confidence, or that must be disclosed by law. Where the law allows, we will tell you before disclosing anything of yours.

12. Suspension

We may suspend access, either for one User or for a whole workspace, where we reasonably believe it is necessary to protect the platform or other customers, where use breaches section 4, or where fees are overdue.

We will tell you why, and restore access once the cause is resolved. Where the situation allows, we will warn you before suspending rather than after. But where we reasonably believe that a serious offence, an immediate risk to someone's safety, or a threat to the platform is involved, we may suspend first and explain afterwards, or not explain at all where the law requires our silence.

Suspension does not pause your obligation to pay for the period, and time spent suspended is not credited back to you.

13. Ending the agreement

You may stop using the Service and decline to renew at any time. Either of us may end this agreement if the other commits a material breach and does not fix it within 30 days of being told about it in writing.

We may end it immediately, without that 30-day period, where you breach section 4, where you become insolvent or cease trading, or where continuing to provide the Service would expose us to legal liability. In those cases no refund is due.

When the agreement ends, access to the workspace stops. Export anything you need before that point. We keep Customer Data for a limited wind-down period, described in our Privacy Policy, and then delete it. If you ask for earlier deletion, we will carry it out, except where the law requires us to keep something, or where it is needed as evidence in an actual or anticipated investigation or legal claim.

Sections 3, 10, 11, 14, 15, 16, 18 and 19 survive the end of this agreement, as does any liability that arose before it ended.

14. Warranties and disclaimers

We warrant that we will provide the Service with reasonable skill and care, and that we have the right to provide it to you.

Beyond that, and to the extent the law allows, the Service is provided "as is". We do not warrant that it will be error-free, that it will meet every requirement you have, or that results produced from your data will be accurate or fit for a particular purpose. That includes generated documents, reports and AI output.

Nothing in these terms excludes liability that cannot lawfully be excluded.

15. Limitation of liability

Neither of us is liable to the other for indirect or consequential loss, loss of profit, loss of business, or loss of goodwill, however it arises.

Our total liability arising out of or in connection with this agreement, in any twelve-month period, is limited to the fees you paid us for the Service in that period.

We are not liable for any loss arising from your own use of the Service. That includes the accuracy or consequences of documents, statements or reports generated from your data, the content or delivery of messages you send, decisions you or anyone else takes on the basis of what the platform displays, or any act or omission of yours towards the people in your records. Liability for those rests with you.

These limits do not apply to your obligation to pay fees, to your obligations under sections 4 and 16, to either party's breach of section 11, or to liability that cannot lawfully be limited.

16. Indemnity

You will defend, indemnify and hold harmless Insource Inc Pvt. Ltd., its directors, employees and suppliers against every claim, demand, investigation, proceeding, penalty, loss, damage, cost and expense (including reasonable legal fees) arising out of or connected with:

• your Customer Data, or anything stored, generated, sent or published through your workspace;
• your use of the Service, or use by anyone you gave access to, including by a former User whose access you did not remove;
• any breach by you of these terms, and in particular of section 4;
• any claim that your records, documents or messages infringed a third party's rights;
• any act or omission of yours towards a student, client, applicant, employee or other individual whose information you hold; and
• any investigation or proceeding brought by an embassy, immigration authority, regulator, tax authority or law-enforcement body in connection with your activities.

This applies whether or not you knew of the conduct, and whether it was carried out by you, by your staff, or by anyone using an account in your workspace. Responsibility for what is done through your workspace rests with you.

We will tell you about any claim covered by this section and give you reasonable opportunity to take it over, but we may participate in our own defence with our own counsel at your cost where our interests require it. You may not settle a claim in a way that admits fault on our part, or imposes any obligation on us, without our written consent.

This section survives the end of this agreement.

17. Changes to these terms

We may update these terms as the Service changes. The "last updated" date at the top always reflects the current version.

For changes that materially affect your rights, we will give you reasonable notice before they take effect, by email to your account contact or as a notice inside the platform. Continuing to use the Service after that means you accept the updated terms.

18. Governing law

These terms are governed by the laws of Nepal. The courts of Kathmandu have exclusive jurisdiction over any dispute arising out of them.

Before starting proceedings, we each agree to raise the issue in writing and try in good faith to resolve it.

19. Our role, and yours

We provide software. We do not provide education, migration, visa, legal, financial or accounting advice, we do not review the records you keep, and we take no part in the services you deliver to your students or clients.

We do not monitor Customer Data as a matter of course, and we are under no obligation to do so. That we can access data to operate and support the platform does not mean we have knowledge of what it contains, and it does not make us a party to your dealings with anyone.

Every professional, regulatory and licensing obligation that applies to your business remains yours. Where the law requires a licence, registration or approval to do what you do, holding it is your responsibility, and using Automation neither grants it nor substitutes for it.

Nothing in this agreement creates a partnership, joint venture, agency or employment relationship between us. Neither of us may hold itself out as able to bind the other.

20. Contact

Questions about these terms: